For Ages 21+

l89 35 Responsible Gaming — Your safety is our priority

Gaming is for entertainment — not a tool to relieve stress. l89 35 wants every player to play consciously, safely, and enjoyably. On this page you will find self-restriction tools, warning signs, and guidance on where to get help.

For individuals aged 21 and above only
Our Commitment

When Gaming Becomes a Problem

Casino and betting are naturally a form of entertainment — but for some people, they can spiral out of control over time. l89 35 believes that creating a healthy gaming environment is not only the player's responsibility, it is ours too. That is why every account includes tools to help you manage your spending, time, and behaviour.

Gambling addiction is a mental health issue and there is nothing to be ashamed of. Many people face this problem and can recover with the right help. If you feel that gaming is affecting your daily life, take a look at the support options listed at the bottom of this page. l89 35's FAQ section also has answers to a number of questions about responsible gaming.

Please note that all casino and betting activity at l89 35 is for individuals aged 21 and above only. An account is not fully activated until age has been verified. Allowing underage individuals to use this platform is a disservice to both family and society.

Reading our Terms and Conditions will help you understand how l89 35 is committed to protecting players' interests and what boundaries apply to use of the platform.

Control Is in Your Hands

Self-Restriction Tools

Set a Deposit Limit

Decide for yourself the maximum amount you will deposit per day, week, or month. Once a limit is set, lowering it takes effect immediately; increasing it takes some time — giving you a chance to reconsider.

Session Time Limit

Set a maximum duration for how long you play in one sitting. When the time is up, the platform will automatically alert you and end the session.

Set a Loss Limit

Set an option to stop playing once you have lost a specified amount. This tool helps you stop before suffering a major financial loss.

Cool-Off Period

Temporarily pause your account for a set number of days. You can choose any duration from 24 hours to 6 weeks. During this time, logging in or making deposits will not be possible.

Self-Exclusion

If you want to close your account completely for an extended period, apply for self-exclusion. Once this option is activated, it cannot be reversed before the set period ends.

Reality Check Reminder

At set intervals, a pop-up notification will remind you how long you have been playing and the total amount you have deposited.

Apply for Self-Exclusion

Fill in the form below — our support team will process your request within 24 hours.

After you apply, our team will reach out via live chat or email.

Stay Aware

Warning Signs of a Problem

If you notice even one of the signs below in yourself, pause and seek help.

  • Your bet amounts are gradually increasing and you are no longer enjoying it as much as before.
  • You keep playing more and more in an attempt to win back money you have lost.
  • You are prioritising gaming over spending time at work, with family, or with friends.
  • You are borrowing money to play or spending money set aside for essential expenses.
  • When you try to stop playing, you feel restless, irritable, or anxious.
  • You are hiding how much you are playing or how much money you are losing from your family or those close to you.
  • When you cannot play, the day feels meaningless or incomplete.
Keep in Mind

Some Simple Rules for Healthy Gaming

Only play with an amount you can afford to lose without it affecting your daily life.
Before each session, set a time limit and a budget for yourself and stick to them.
Playing when you are upset, tired, or under stress leads to worse decisions — take a break at those moments.
Drop the mindset of chasing wins — each game's outcome is independent and has no connection to previous losses.
Keep other forms of entertainment in your life — time with family, hobbies, or friends is more valuable than gaming.
Get Help

Where to Get Help

Admitting there is a problem is a sign of strength, not weakness. Help is available through any of the options below.

l89 35 Live Chat Support

Our live chat team is available 24 hours a day, 7 days a week, ready to assist in both Bangla and English. Contact us via chat for anything from setting account limits to requesting a cool-off or self-exclusion.

Email Support

If you prefer not to speak directly, you can also contact us by email. Our support email address is [email protected] — write in either Bangla or English.

Family and Loved Ones

Talk to a trusted family member or friend. Support from someone close to you can sometimes work faster than professional help. Do not hide the truth from them.

Professional Counsellor

See a mental health professional or counsellor. In Bangladesh, many government hospitals and private organisations offer free or low-cost mental health counselling services. Contact your nearest health centre.

Community Support Groups

Talking with others who face the same problem can make you feel less alone. In Bangladesh, there are opportunities to join community support groups and community mental health programmes. Ask a doctor or social worker you know for guidance.

Our Privacy Policy clearly states that any request you make relating to responsible gaming is handled with complete confidentiality. Your information will never be shared with any third party.

Remember, l89 35 always wants gaming to remain a positive form of entertainment in your life — never a burden. If for any reason you feel gaming is getting out of control, contact us today.

Questions and Answers

Questions About Responsible Gaming

Lowering a deposit limit takes effect immediately. However, increasing a limit has a set waiting period — this is intentional so that decisions are not made impulsively in the heat of the moment.

No. Once a self-exclusion request is approved, it is not possible to reactivate the account before the set period ends. This strict rule is in place for the long-term protection of the user.

A cool-off period is a temporary break — pausing the account for anywhere from 24 hours to a few weeks. Self-exclusion is a longer-term measure — keeping the account closed for several months or permanently — and cannot be reversed before the period ends.

Listen without judging. Let them know you are there for them. You can contact l89 35's support team on their behalf, or encourage them to see a professional counsellor. Talking with empathy is more effective than applying pressure.

No. All casino and betting activity at l89 35 is strictly for individuals aged 21 and above. Age is verified at the time of account registration, and identification may be requested if there is any doubt. Accounts belonging to underage users will be closed.

At the interval you set yourself — for example every 30 minutes or every hour — a pop-up message will appear showing how long you have been playing and the total amount deposited during that session. This information helps you make informed decisions.
Read More

Related Pages

Terms and Conditions

Learn about the full terms of using the platform and players' rights.
Privacy Policy

Find out in detail how your personal information is kept secure.
FAQ

All common questions about accounts, payments, and gaming answered in one place.
About Us

Who l89 35 is, what our goals are, and what our commitment to players is.